Frequently Asked Questions
Everything you need to know about your Slide Jewels experience.
What materials are Slide Jewels made of?
Our pieces are crafted using high-quality materials including 18k gold plating, premium sterling silver, and ethically sourced gemstones to ensure long-lasting shine and durability.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store each piece separately in a dry place, preferably in the Slide Jewels pouch provided with your order.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, every Slide Jewels purchase includes a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or normal wear and tear.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.